Utilities and Essential Service Providers
Credit Sense provides solutions for utilities to reduce fraud and improve customer satisfaction. Whether it’s digital account verification, affordability solutions or hardship services, we can help you reduce friction and delight your customers.
If your customers pay via direct debit, independently verify their information and the account details they provide during onboarding. Account verification at onboarding and when a customer changes their account details reduces fraud and customer friction during the onboarding process.
If you accept PDF account statements when verifying your customer’s identity and account details, ensure those documents are legitimate and protect your business from fraud in one easy step with Credit Sense Authenticate.
Confirm your customers have the capacity to afford the ongoing payment obligations of your product. Manage your risk of fraud and loss by independently verifying your customer’s income, expenses and financial position as part of your onboarding process.
Also, if your customers pay via direct debit, verify their account details and automatically identify the best day of the week/fortnight/month to set their debit for.
Confirm your customers have the capacity to afford the ongoing payment obligations of your product. Manage your risk of fraud and loss by independently verifying your customer’s income and account details as part of your onboarding process.
Also, if your customers pay via direct debit, automatically identify the best day of the week/fortnight/month to set their debit for.
Credit Sense Hardship support services reduce customer stress, help understand and quantify changes in a customers financial situation, and let customers safely and easily share supporting financial documentation.
Improve hardship compliance and demonstrate a streamlined customer process, better variation programs and higher rates of successful program completion.
Business and consumer bank transaction behaviours are different. If you provide services to companies, Credit Sense Commercial is specifically designed to deliver tailored financial insights about businesses.
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Hear What Clients Say About Credit Sense
The client service we receive from Credit Sense is genuinely outstanding. The products are reliable, easy to use and provide rich, quality data that is integral to our business. The team goes above and beyond, regularly providing insights beyond what we ask for. It hasn’t been a one-off great experience, it’s every time we reach out that the service and support we receive exceeds our expectations.
Head of Product – Lending
Australian non-bank lender
DTR has been a customer of Credit Sense for some time, however, my role in liaising with Credit Sense is fairly new. Paul and the Credit Sense team have been very helpful in providing me with an understanding of decision points to get the best mileage out of Credit Sense for our company. They have also been very helpful in guiding us to understand the best way to deploy and we feel Credit Sense is always on the same page as us. Credit Sense is really good to work with as DTR likes to push the limits in what we can do and Credit Sense always finds a way with their system to help us achieve our objectives. Logging tickets and gaining support is phenomenally easy as is understanding the resolution. Paul has also been helping the company with understanding CCCFA and its impact on the industry for its customers.
DTR Thorn Group Finance, NZ
I can say that I have experienced nothing but the best level of service and support from Credit Sense which has been far superior than that provided to Flash Money by any other provider. My development team said that the Credit Sense development team were so helpful and open when we were integrating with Credit Sense, providing great information on additional features and decision points. Paul and Lucas have always provided amazing service and nothing has ever been too difficult, they always just get it done and to the most professional level of service and support we have experienced. We love you guys!
We have been a customer of Credit Sense for quite some time and have always experienced excellent customer service. We have never had any real issues and Naveen is always available to help us and is very prompt and readily addresses any queries we may have. Rick has provided excellent work for us on our decision points and the quality is of a very high standard and inexpensive for the value that we realise.
I have been very happy with level of service provided from the very start. Since my first conversation, the Credit Sense team has been sincere and made me feel very conformable with process. The Credit Sense team are very happy individuals who provided the good advice. The online lending game is a different ball game and Credit Sense has been made it easier to consume. Their expertise has given me confidence in the knowledge that I am minimising risk.
I would like to thank the Credit Sense team for providing such enhanced Credit Sense reports with so nicely categorised data, which is quick and much easier and simpler. I thank the whole team at Credit Sense.
Claim Your Free No-Obligation
60-Minute Product Demo
Here’s what we’ll go over during your free demo:
The simple way to increase the speed of your online loan application process and improve your completion rates
How you can use Credit Sense to automate your loan application workflows while ensuring you manage your compliance obligations and meet your risk management goals
How you can solve income identification and affordability assessment for your business using Credit Sense
How to use Credit Sense to provide fantastic support to applicants who do not fit your target market and unlock an additional revenue stream
The ‘Plug and Play’ integration model that makes it simple, easy and effective to integrate into any online system
Plus, you’ll be able to ask any technical and process related questions regarding Credit Sense and how it will work in your business
Fill out the form below and we will contact you shortly to organise your free product demo.